Newberry Launches New Citizen Reporting Tool

The City of Newberry has partnered with SeeClickFix to announce a new platform, “Newberry FL Connect, ” allowing citizens to report quality-of-life issues and request Newberry services through a mobile app instead of calling or emailing. This includes potholes, visibility issues, potential water main leaks, park issues, code enforcement issues, and many other issues or requests.

With this new free mobile app and web tool, Newberry residents will now be able to provide Newberry staff with pictures, videos, specific descriptions, and more — valuable information needed to get the job done efficiently. In addition, the Newberry FL Connect platform provides city officials with a centralized issue management system to manage issues from creation to resolution — engaging Newberry citizens throughout the process.

“The new system includes the ability for two‐way communication with citizens, and feedback when work is complete, something not available with past request applications,”  Assistant City Manager Dallas Lee said. “The move will result in significant improvement in communicating with citizens who place requests for service.”

“Citizens need only download the app, register or create an account, and immediately begin reporting with ease,” Lee said. “A web‐based portal is also available for ease of use and access by individuals who prefer to use more traditional technology.”

The Newberry FL Connect mobile app is available for download on Android [LINK] and iPhone [LINK]. In addition to the mobile apps, citizens can send reports on Newberry’s website [LINK] from the homepage by clicking “Report an Issue”.

While users will have to register or create an account to use the system, anonymity options are available. Registering or creating an account provides a path for two‐way communication and status feedback. Those worried about anonymity need only select the option to make their information (Name and E‐mail address) available to the City or hide it. Hiding it means users still receive the feedback when signed into the app or account, but names and e‐mail addresses are not shared with the city. Florida Law does not allow code enforcement complaints to be submitted anonymously.

Once in the application and pressing the orange plus sign, users will find entering the address or swiping, pinching, and clicking the address is simple to do on both the web and mobile platforms. Other features of the web and mobile application include easy photo upload to support and prioritize citizen requests.

The mobile app also features other great resources not usually available in one spot. The robust app includes links to directly call the City and answers for frequently asked and reported items, such as street light outages and solid waste collection schedules.

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